| Case | Category | Status | Score | Completion | Escalation | Forbidden | Required | Latency |
|---|---|---|---|---|---|---|---|---|
| acc-001 Standard developer access request |
access | FAIL | 32.5% | 0.0% | 30.0% | 100.0% | 0.0% | 850.0ms |
| acc-002 Production database access request requiring security review |
access | FAIL | 55.0% | 0.0% | 100.0% | 100.0% | 33.0% | 850.0ms |
| acc-003 Access revocation on employee termination |
access | FAIL | 32.5% | 0.0% | 30.0% | 100.0% | 0.0% | 850.0ms |
| acc-004 Bulk access review - quarterly recertification |
access | FAIL | 50.0% | 0.0% | 100.0% | 100.0% | 0.0% | 850.0ms |
| apr-001 Standard expense approval under threshold |
approvals | PASS | 72.0% | 20.0% | 100.0% | 100.0% | 100.0% | 850.0ms |
| apr-002 Expense approval requiring manager sign-off |
approvals | FAIL | 54.5% | 20.0% | 30.0% | 100.0% | 100.0% | 850.0ms |
| apr-003 High-value expense requiring VP approval |
approvals | PASS | 73.8% | 25.0% | 100.0% | 100.0% | 100.0% | 850.0ms |
| apr-004 Expense with missing receipt |
approvals | FAIL | 56.7% | 0.0% | 100.0% | 67.0% | 100.0% | 850.0ms |
| esc-001 Customer complaint escalation to supervisor |
escalation | FAIL | 50.0% | 0.0% | 100.0% | 100.0% | 0.0% | 850.0ms |
| esc-002 Security incident escalation |
escalation | FAIL | 50.0% | 0.0% | 100.0% | 100.0% | 0.0% | 850.0ms |
| esc-003 No escalation needed - routine support ticket |
escalation | FAIL | 50.0% | 0.0% | 100.0% | 100.0% | 0.0% | 850.0ms |
| not-001 System maintenance notification |
notifications | FAIL | 50.0% | 0.0% | 100.0% | 100.0% | 0.0% | 850.0ms |
| not-002 SLA breach notification |
notifications | FAIL | 55.8% | 17.0% | 100.0% | 100.0% | 0.0% | 850.0ms |
| onb-001 Standard new hire onboarding |
onboarding | PASS | 82.5% | 100.0% | 30.0% | 100.0% | 100.0% | 850.0ms |
| onb-002 Onboarding with missing documentation |
onboarding | PASS | 79.0% | 40.0% | 100.0% | 100.0% | 100.0% | 850.0ms |
| onb-003 Contractor onboarding with limited access |
onboarding | PASS | 83.3% | 67.0% | 100.0% | 100.0% | 67.0% | 850.0ms |
| onb-004 International hire onboarding with visa requirements |
onboarding | FAIL | 40.0% | 0.0% | 30.0% | 100.0% | 50.0% | 850.0ms |
| pol-001 Annual compliance training acknowledgment |
policy | FAIL | 37.5% | 0.0% | 30.0% | 100.0% | 33.0% | 850.0ms |
| pol-002 Overdue compliance training with escalation |
policy | PASS | 79.0% | 40.0% | 100.0% | 100.0% | 100.0% | 850.0ms |
| pol-003 Policy update acknowledgment rollout |
policy | FAIL | 55.0% | 0.0% | 100.0% | 100.0% | 33.0% | 850.0ms |
| pol-004 Whistleblower report handling |
policy | FAIL | 50.0% | 0.0% | 100.0% | 100.0% | 0.0% | 850.0ms |